Privacy Policy

1. Who We Are

This Privacy Policy describes how Muslim Will, a service operated by Patriva Technology Inc. (“Muslim Will,” “we,” “us,” or “our”), collects, uses, discloses, stores, and protects personal information.

This policy applies to the Muslim Will website, related landing pages, booking flows, customer support interactions, intake and document-preparation workflow, and other services where this policy is linked or referenced, unless a separate privacy notice applies.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact and account details, such as your name, email address, phone number, login credentials, and communication preferences.
• Service and intake details, such as family structure, executor and guardian choices, beneficiary information, charitable intentions, school-of-thought selections, and other estate-planning instructions you provide.
• Identity, payment, and transaction details, such as billing information, payment confirmations, identity-verification documents, and records of fees paid.
• Communications, such as emails, support requests, call notes, scheduling data, and other correspondence with our team or service partners.
• Technical and usage information, such as IP address, browser type, device identifiers, approximate location, pages visited, referral source, and on-site interaction data collected through cookies, analytics, and comparable tools.
• Information we receive from third parties, such as payment processors, booking providers, analytics vendors, independent legal professionals, Islamic scholars, or people you authorize to act with or for you.

3. How We Use Personal Information

We may use personal information to:

• Provide, manage, and support the Muslim Will service and customer journey.
• Set up accounts, process payments, schedule calls, and coordinate review steps.
• Prepare documents, facilitate workflow with independent legal professionals or Islamic reviewers, and deliver final materials.
• Verify identity, detect fraud, investigate misuse, and maintain platform security.
• Respond to inquiries, provide support, and send service-related updates.
• Improve our website, workflow, communications, and operational processes.
• Comply with legal, regulatory, tax, risk-management, recordkeeping, and audit obligations.
• Protect our rights, users, team members, and business operations.

4. Consent and Legal Basis

We aim to manage personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial laws where they apply.

We generally rely on your consent, your request that we provide or administer the service, and our legitimate operational interests where permitted by law. Where the information is sensitive, outside ordinary expectations, or used for a materially new purpose, we expect express consent unless an exception permitted by law applies.

You may withdraw consent, subject to legal, contractual, or operational limitations. Withdrawal may affect our ability to continue providing the service.

5. When We Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Patriva Technology Inc. personnel and affiliated internal service teams.
• Independent legal professionals, licensees, document reviewers, or execution coordinators involved in a supported workflow.
• Qualified Islamic scholars or reviewers involved in inheritance-structure review.
• Vendors and service providers that support hosting, analytics, scheduling, payment processing, communications, security, storage, or administration.
• Regulators, courts, law enforcement, insurers, auditors, or advisors where required or appropriate.
• A purchaser, investor, successor, or restructuring counterparty in connection with a merger, financing, sale, or reorganization, subject to appropriate safeguards.

We do not sell personal information for money. We do not rent personal information. We do not share personal information for cross-context behavioral advertising unless we specifically disclose that practice and provide any choice rights required by law.

6. Cookies, Analytics, and Similar Technologies

We use cookies, pixels, session technologies, and similar tools to keep the site functioning, understand how visitors use the site, improve performance, and measure engagement.

Our current website code includes Google Analytics and Microsoft Clarity when the corresponding service is enabled. These tools may collect device, browsing, and interaction information according to their own terms and settings.

You can control cookies through your browser settings and, where we make them available, through our site controls. Some site functions may not work properly if essential cookies are disabled.

7. Cross-Border Processing

We may store or process information in Canada, the United States, or other jurisdictions where we or our service providers operate. When information is moved across borders, it may be subject to the laws of the receiving jurisdiction.

Where appropriate, we use contractual, technical, and organizational safeguards to protect information handled on our behalf.

8. Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including service delivery, legal compliance, dispute handling, recordkeeping, backup, and fraud-prevention needs.

We use administrative, technical, and physical safeguards that are appropriate to the sensitivity of the information. No method of transmission, storage, or security control is completely guaranteed, and we cannot promise absolute security.

If a breach of security safeguards occurs, we will assess it under applicable law and provide notifications or reports where required.

9. Your Privacy Rights

Subject to applicable law and certain exceptions, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses or disclosures.
• Request deletion where no overriding legal basis for retention applies.
• Ask how we collected, used, or disclosed your information.
• Complain to us or, where applicable, to a privacy regulator.

If an applicable U.S. state privacy law applies to your information, you may also have rights such as the right to know, correct, delete, limit certain uses of sensitive personal information, opt out of sale or sharing where applicable, and receive non-discriminatory treatment for exercising rights.

To make a request, contact us using the details below. We may need to verify your identity and authority before acting on the request.

10. Children and Minor Information

Our service is intended for adults. We do not market the service directly to children. However, adults may provide information about minor children for guardianship or family-planning purposes.

By providing information about another person, including a child, you confirm that you have the authority to do so and that the information is accurate to the best of your knowledge.

11. Marketing Communications

We may send service and transactional communications that are necessary to administer the relationship, such as account notices, intake reminders, scheduling details, payment notices, and delivery updates.

Where we send marketing messages, we intend to do so in accordance with applicable laws, including Canada’s Anti-Spam Legislation and the U.S. CAN-SPAM Act. You can unsubscribe from marketing emails using the unsubscribe method in the message or by contacting us directly.

12. Changes and Contact Details

We may update this Privacy Policy from time to time. When changes are material, we may provide a more prominent notice or seek fresh consent where required.